Support can feel fragmented, with people moving between services without a clear community route around them.
Commissioner portal MVP
Commissioning Community Recovery Infrastructure
U-ACT supports communities to develop trained lived-experience leaders, professional practice, LEROs, organisational capacity and service-readiness through one connected pathway.
The commissioning challenge
Community recovery work needs stronger pathways, not just more activity.
Many places already have lived-experience leadership and local commitment. The challenge is helping that energy become safer, supervised, organised and easier to sustain.
Intervention often happens late, when difficulties have become more isolated, complex or costly to respond to.
There can be weak pathways between lived experience, peer support and professional recovery practice.
Local community activity may have energy and trust, but limited organisational capacity or governance support.
Commissioners need clearer supervision, safeguarding, evidence and quality assurance around community-led work.
The U-ACT delivery model
A connected pathway from community need to service-readiness.
The model makes development visible. It connects people, practice, organisation and public infrastructure rather than treating them as separate projects.
- 01Community need
- 02Lived-experience leadership
- 03PRS / CPRC
- 04Systemic Wellness Practitioner
- 05LERO
- 06CLERO / CIC
- 07Community Recovery Hub
- 08Commissioned Services
- 09Regional learning and standards
What can be commissioned or supported
Practical support for capacity, governance and readiness.
These are areas a local authority, public health partner, funder or strategic partner could explore. They are presented as supportable service areas, not claims of existing commissioned delivery.
Recovery coaching and peer support capacity building
Develop local people with lived experience into safer, more structured support roles.
LERO development
Help community leaders form a visible Lived Experience Recovery Organisation with clearer roles and purpose.
Workforce training and supervision
Support training pathways, reflective practice, professional boundaries and ongoing supervision.
Community recovery hub development
Shape local activity into a more coordinated place-based recovery hub model.
Digital inclusion and AI-enabled support
Use simple digital entry points and responsible AI-assisted navigation while keeping people in the lead.
Organisational development and governance
Strengthen policies, accountability, safeguarding, data responsibility and service-readiness.
Evidence, learning and evaluation support
Build practical learning loops around engagement, delivery, outcomes domains and improvement.
Professional standards and register readiness
Prepare people and organisations for clearer competence expectations and professional development records.
Governance and assurance
Trust is built through visible controls and human oversight.
U-ACT's public model keeps safeguarding, supervision, professional boundaries and responsible technology use in view. The aim is a pathway that partners can question, review and improve.
Safeguarding
Included as a development and review consideration for community recovery infrastructure.
Supervision
Included as a development and review consideration for community recovery infrastructure.
Professional boundaries
Included as a development and review consideration for community recovery infrastructure.
Data responsibility
Included as a development and review consideration for community recovery infrastructure.
Quality assurance
Included as a development and review consideration for community recovery infrastructure.
Evidence-informed practice
Included as a development and review consideration for community recovery infrastructure.
Complaints and escalation
Included as a development and review consideration for community recovery infrastructure.
Risk management
Included as a development and review consideration for community recovery infrastructure.
Human oversight of AI
Included as a development and review consideration for community recovery infrastructure.
Outcomes framework
Measure domains before making claims.
This MVP does not present invented outcome figures. It shows the types of outcomes the model can help partners define, monitor and learn from.
Access and engagement
Workforce development
Volunteer progression
Recovery capital
Family and community wellbeing
Organisational maturity
Service coordination
Digital inclusion
Readiness for commissioning
Continuous learning
Commissioner journey
A simple route from conversation to learning and scale.
- 01
Discovery conversation
Clarify the local need, current provision, communities involved and the outcomes a partner wants to understand.
- 02
Community and system mapping
Map local assets, lived-experience leadership, service gaps, referral routes and organisational capacity.
- 03
Co-designed delivery plan
Shape a realistic plan around training, governance, supervision, digital access and phased development.
- 04
Pilot or phased implementation
Start with a manageable scope that can be reviewed, learned from and improved before wider scale.
- 05
Review, learning and scale
Use evidence-informed review to decide what should continue, change, deepen or expand.
Proof and experience
A developing international and UK learning context.
U-ACT and MAUNi content already references work and learning across these places and projects. This page uses narrative proof only and avoids dates, numbers or endorsements that are not already confirmed.
- UK / London
- South Africa
- Netherlands
- Zambia
- Uganda
- Durham Community Peer Mentors
Technology for public benefit
MAUNi is the digital infrastructure supporting the pathway.
MAUNi supports learning access, pathway navigation, responsible AI assistance, digital inclusion and secure modern cloud delivery. Decisions remain human-led, especially where safeguarding, risk, supervision or professional judgement is involved.
Mission-aligned nonprofit technology stewardship can help focus resources on community benefit. This does not imply endorsement from OpenAI, Google or any other provider.
Downloads and resources
Public pages for review.
These are existing public routes or routes introduced in recent U-ACT releases. No fake PDFs or documents are linked here.
Next step
Let's explore what community recovery infrastructure could look like in your area.
Start with a focused conversation about local need, community leadership and what a realistic first phase could look like.